Warranty and Return Policy
At SIX ZERO, we offer the highest quality and performance pickleball paddles.
Warranty Policy:
All paddles have a Limited 12-month structural warranty against manufacturer defects and workmanship of the paddle.
- 12-month limited warranty on core materials, deformation and delamination.
- Registration is required to be eligible for the warranty.
- Warranty is non-transferable and only valid to the original purchaser.
- Proof of purchase is required (bank & credit card statements can be used).
- All paddles are inspected by our independent distribution contractor prior to shipping to customers. Any reported factory defects on arrival must be presented to Six Zero with photographic evidence prior to use - in line with the return policy (including handle plastic wrap still on handle).
- SIX ZERO may exercise the right to judge and determine whether a paddle is covered by our warranty and whether to replace it.
- Warranty does not apply to replacement paddles.
- If approved under warranty, we will aim to issue a replacement within 10 business days from arrival at our inspection facility.
- Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date.
What is not covered by the warranty?
- Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials.
- Protective Six Zero edge guard tape is recommended on edgeless infinity paddles. Edge damage on edgeless infinity paddles is not covered.
- Any damage to the edge guard or paddle structure resulting from the use of clamp-on weight accessories or third-party weighting systems. This includes, but is not limited to, edge guard separation, loosening, cracking, or structural compromise related to added weight or pressure at the paddle edge.
- Use of paddle in temperatures below 40F or 5oC.
- Any modifications made to the paddle after purchasing.
- Fading of graphics and wear and tear of face materials.
- Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls.
- Rattling that does not impact performance.
- Used in commercial applications or rentals.
- Paddles sold as demos and second grade blemished paddles.
- Not being the original purchaser.
- Buying from a non-authorized SIX ZERO dealer.
- Paddles won as prizes or in give-aways.
- Paddles purchased outside of Six Zero Website, with no proof of purchase from authorized retail partner.
- Paddle covers included with the purchase of a paddle. Paddle covers are considered accessories and are not covered under the paddle warranty.
Return Policy
Paddles
- Each customer will have 30 calendar days to return an item from the original purchase date (conditions apply).
- Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are non-refundable.
- REFUND POLICY (returns within 30 days):
- Within 7 days of receiving your paddle – full refund on paddles returned in as new condition with original packaging.
- Paddles returned after 7 days and before 30-days will incur a 20% restocking fee. The paddle must be in a as new to lightly used condition. Damaged paddles will not be accepted. Damaged is defined as paddles that have stock grips removed, stock grips stained or with odor, scuffed, cracked and blemished edgeguards, scratches, dents and marking on the face of the paddle, or any signs of heavy use deemed “damaged” by Six Zero. Six zero has the right to refuse return requests at its discretion.
- Paddles that are returned and damaged will not be eligible for a refund.
- You may choose to have your paddle returned to you by post after inspection at your own cost.
- If approved, a refund will be issued within 10 business days from arrival.
Apparel and Accessories (inclusive of bags)
- Items may be exchanged within 10 days of receiving goods.
- Items may be returned within 10 days and will incur a 20% restocking fee.
- Items must be exchanged/returned in new condition in original packaging. Items in used condition will not be accepted.
- You may choose to have your item/s returned to you by post after inspection at your own cost.
Warranty Claim
- Please email a short movie clip clearly showing the defect along with your proof of purchase and paddle serial number. Email: returns@sixzeropickleball.com
- You will receive an email response within 1 week (we do not have customer service working weekends). Allow 1-2 weeks for your return/warranty claim to be processed. If approved, we post replacement paddles once a week.
Warranty Clause for Six Zero Pro Tour Bag, Performance Backpacks and Paddle Hard Cases
Warranty Coverage:
This product is covered by a 12-month limited warranty from the date of purchase, which includes defects in materials and workmanship under normal use.
Exclusions from Coverage:
The following are not covered under this warranty:
- General Wear and Tear: Normal wear and tear, including but not limited to scuffs, scratches, and wear marks, resulting from regular use.
- Zipper Pull Tabs/ Carabiner hooks / Key fob / Key hook: Loss or damage to zipper pull tabs, carabiner hooks and key fob/key hooks. These can be replaced but do not warrant a full bag replacement.
- Rips and Tears: Rips or other damage caused by improper use, mishandling, or exposure to sharp objects.
- Cosmetic Damage: Damage such as fading, staining, or discoloration due to environmental factors or exposure to harsh substances.
This warranty is non-transferable and applies only to the original purchaser.
Limitations:
This warranty does not cover damages arising from misuse, accidents, unauthorized modifications, or improper care and cleaning.
Product Compliance Disclaimer:
All Six Zero pickleball paddles are designed, manufactured, and quality-checked to meet applicable standards and guidelines set by relevant governing bodies at the time of production and initial sale.
However, compliance determinations made after purchase, including those by tournament officials, governing bodies, or third-party evaluators, may be influenced by factors outside of Six Zero’s control. These factors may include differences in testing methods, equipment calibration, environmental conditions (such as temperature, humidity, and storage), as well as normal wear, usage, and handling over time.
As a result, Six Zero does not guarantee that any product will continue to meet specific tournament or governing body compliance requirements after it has left our possession.
It is the responsibility of the purchaser or user to confirm that a product meets current rules and regulations prior to competitive play.
By purchasing and using our products, you acknowledge and accept these conditions.
